Refund policy

30-Day Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

  • Unused and in the same condition in which it was received
  • Free from damage, excessive wear, stains, modifications, or misuse
  • Returned with all original components, accessories, packaging, and documentation included with the order

We reserve the right to deny a refund if the returned product is damaged, incomplete, used beyond what is reasonably necessary to inspect it, or otherwise not returned in acceptable condition.

Return Shipping

Customers are responsible for all return shipping costs.

Original shipping charges, if applicable, are non-refundable. We strongly recommend using a trackable shipping service, as we are not responsible for returned packages that are lost or damaged in transit.

Do not send a return until you have contacted us and received return instructions. Returns sent without authorization may be delayed or refused.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear on your account.

Shipping costs and other non-refundable charges will not be included in the refund.

Damaged or Incorrect Orders

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible after delivery with your order number and clear photos or videos showing the issue.

If we determine that the product arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund. In these situations, you will not be responsible for return shipping where a return is required.

Non-Returnable Items

We do not accept returns for:

  • Products damaged through misuse, improper installation, accidents, or unauthorized modifications
  • Items missing parts, accessories, or original components
  • Items returned more than 30 days after delivery
  • Gift cards
  • Items specifically marked as final sale or non-returnable at the time of purchase

Exchanges

We do not offer direct exchanges. If you would like a different item, you may return your eligible product for a refund and place a new order.

Order Cancellations

Orders cannot be cancelled or modified once they have been placed.

Orders may be submitted to our fulfillment partners shortly after checkout, and we are unable to guarantee that an order can be stopped, changed, or recalled after it has been submitted.

Please carefully review your shipping address, product selection, quantity, and all other order information before completing your purchase.

If you no longer want your order after it has been placed, you may request a return after the product has been delivered, provided it meets the requirements of this 30-Day Return & Refund Policy. The customer remains responsible for return shipping costs.

How to Start a Return

To request a return, contact us at contact@kurugen.com and include:

  • Your full name
  • Order number
  • Reason for the return
  • Photos of the product, if requested

We will provide you with return instructions and the appropriate return address.

Please do not return products to the address shown on the original shipping label unless specifically instructed to do so.

This policy does not limit any rights you may have under applicable consumer protection laws.