Terms of service

Terms of Service

By using this website or placing an order with us, you agree to these Terms of Service.

Orders and Payments

All prices are shown at checkout. Payment must be successfully completed before an order can be processed.

We reserve the right to refuse or cancel an order in cases of suspected fraud, pricing errors, product unavailability, payment issues, or other reasonable circumstances.

Order Cancellations

Orders cannot be cancelled or modified once they have been placed.

Orders may be sent to our fulfillment partners shortly after checkout, so please review your shipping address, product selection, and quantity carefully before placing your order.

If you no longer want your order, you may request a return after delivery in accordance with our Return & Refund Policy.

Shipping

Shipping and delivery estimates are not guaranteed and may be affected by carrier delays, customs, weather, holidays, or other circumstances outside our control.

Customers are responsible for providing an accurate and complete shipping address.

Returns and Refunds

Returns and refunds are governed by our 30-Day Return & Refund Policy.

Eligible products must be returned in acceptable condition, and customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Product Information

We make reasonable efforts to ensure product descriptions, images, pricing, and specifications are accurate.

Actual product appearance may vary slightly due to screen settings, manufacturing changes, or other minor differences.

Website Use

You may not use this website for unlawful purposes, fraud, unauthorized access, malicious activity, or infringement of intellectual property rights.

All website content, branding, images, and materials may not be copied or commercially used without permission.

Third-Party Services

We may use third-party payment processors, fulfillment partners, shipping carriers, and other service providers to operate our store and fulfill orders.

Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page.

Governing Law

These Terms are governed by the laws of Ontario, Canada and the applicable federal laws of Canada, without limiting any mandatory consumer protection rights that may apply in a customer’s jurisdiction.

Contact

Questions about these Terms can be sent to:

Kurugen
contact@kurugen.com